Support
Need help with Mordi? Email mordechaiarba@gmail.com with your store's name and what happened (a screenshot helps), and we'll get back to you.
Does Mordi send anything without me?
No. Mordi suggests and writes emails, but nothing goes out until you approve it. He only emails people who agreed to receive your marketing emails.
How do I change who my emails come from?
In Mordi, open Settings → Your business. Your from name, from email and the business address in every email's footer are there.
How does billing work?
After the free trial, Mordi's plan is billed monthly. Extra AI credits and the emails Mordi sends for you are charged as you use them. For Shopify stores, every charge goes through Shopify and appears on your Shopify bill. Settings → Plan and credits shows what you've used.
How do I remove Mordi and my data?
Remove the app in your Shopify admin (Settings → Apps and sales channels). Mordi stops right away, and your store's data in Mordi is erased 48 hours later, as described in our privacy policy. Made your account on our website? Email us and we'll delete it.
A customer asked what data we hold about them
Requests made through Shopify reach Mordi automatically: you'll find them in Mordi under Settings → Account and data, with a download of what Mordi holds on that person. When a customer asks to be erased, Mordi erases them everywhere.